{"id":1762,"date":"2021-07-30T00:21:47","date_gmt":"2021-07-29T22:21:47","guid":{"rendered":"https:\/\/mayacaffe.it\/retour\/"},"modified":"2021-07-30T00:22:36","modified_gmt":"2021-07-29T22:22:36","slug":"retour","status":"publish","type":"page","link":"https:\/\/mayacaffe.it\/fr\/retour\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"[vc_row type=\u00a0\u00bbin_container\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3″ gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb shape_divider_position=\u00a0\u00bbbottom\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_tablet=\u00a0\u00bbinherit\u00a0\u00bb column_padding_phone=\u00a0\u00bbinherit\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3″ width=\u00a0\u00bb1\/1″ tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb][vc_column_text]\n
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Retours et \u00e9changes<\/h2>\n<\/div>\n<\/div>\n
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Politique de retour g\u00e9n\u00e9rale<\/h4>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Tous les produits achet\u00e9s sur le site Internet peuvent \u00eatre retourn\u00e9s ou \u00e9chang\u00e9s dans un d\u00e9lai de 14 jours ouvr\u00e9s \u00e0 compter du jour de r\u00e9ception du colis.<\/p>\n

Il est pr\u00e9cis\u00e9 que :
\n– nous ne rembourserons pas les remises, coupons ou offres sp\u00e9ciales appliqu\u00e9s.
\n– les frais de virement bancaire encourus lors du rachat seront factur\u00e9s le cas \u00e9ch\u00e9ant.
\n– il n’y a pas de remboursement en cas de perte du colis.
\n– les frais d’exp\u00e9dition sont \u00e0 la charge de l’Utilisateur.
\nNous ne pouvons accepter le retour\/\u00e9change que des produits qui :
\nils sont \u00e0 l’\u00e9tat neuf, inutilis\u00e9s, n’ont pas \u00e9t\u00e9 modifi\u00e9s ou utilis\u00e9s de quelque mani\u00e8re que ce soit.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Comment retourner un article<\/h4>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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La premi\u00e8re \u00e9tape pour tout retour\/\u00e9change est de nous contacter dans les plus brefs d\u00e9lais (dans les 14 jours ouvr\u00e9s suivant la r\u00e9ception du colis).
\nEnvoyez-nous un email comprenant :<\/p>\n

– Votre num\u00e9ro de commande
\n– Nom du produit achet\u00e9
\n– Le motif du retour du produit
\nNous vous contacterons pour vous aider et vous guider tout au long du processus de retour.
\nSi vous recevez un article endommag\u00e9 ou un produit diff\u00e9rent de celui que vous avez command\u00e9, veuillez nous contacter d\u00e8s que vous recevez les articles achet\u00e9s.
\nNous vous rappelons que nous acceptons les retours\/\u00e9changes sous 14 jours ouvr\u00e9s \u00e0 compter du jour de r\u00e9ception du colis.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Articles d\u00e9fectueux<\/h4>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Si vous recevez un article endommag\u00e9 ou un produit diff\u00e9rent de celui que vous avez command\u00e9, veuillez nous contacter d\u00e8s que vous recevez les articles achet\u00e9s.
\nNous vous rappelons que nous acceptons les retours\/\u00e9changes sous 14 jours ouvr\u00e9s \u00e0 compter du jour de r\u00e9ception du colis.<\/p>\n

Veuillez nous envoyer un e-mail en indiquant le num\u00e9ro de commande et la nature du d\u00e9faut (avec de pr\u00e9f\u00e9rence des photos des d\u00e9g\u00e2ts).
\nNous prendrons en charge votre demande et vous assisterons dans le processus de retour.<\/p>\n

En cas de produit d\u00e9fectueux ou d’erreur de notre part, nous vous rembourserons le montant pay\u00e9 pour l’article, les frais de port engag\u00e9s pour retourner les articles.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Calcul du Remboursement<\/h4>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Le remboursement sera calcul\u00e9 en fonction du prix.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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