Returns and Exchanges

General Return Policy

All products purchased from the website can be returned or exchanged within 14 working days from the day of receipt of the package.

It is specified that:
– we will not refund any discounts, coupons or special offers applied.
– bank transfer fees incurred during the redemption will be charged when applicable.
– there is no refund in case of loss of the package.
– the cost of shipping is borne by the User.
We can only accept the return / exchange of products that:
they are in new condition, unused, have not been modified or used in any way.

How to return an item

The first step for any return / exchange is to contact us as soon as possible (within 14 working days of receiving the package).
Send us an email including:

– Your order number
– Name of the purchased product
– The reason for returning the product
We will contact you to help and guide you through the return process.
If you receive a damaged item or a different product than what you ordered, please contact us as soon as you receive the purchased items.
We remind you that we accept returns / exchanges within 14 working days from the day of receipt of the package.

Defective items

If you receive a damaged item or a different product than what you ordered, please contact us as soon as you receive the purchased items.
We remind you that we accept returns / exchanges within 14 working days from the day of receipt of the package.

Please send us an e-mail indicating the order number and the nature of the fault (preferably including pictures of the damage).
We will take care of your request and help you with the return process.

In the event of a defective product or error on our part, we will refund the amount paid for the item, the shipping costs incurred to return the items.

Calculation of the Refund

The refund will be calculated based on the price.